From the Customer Center dashboard, simply click the Lock tab, enter your device's pin (which you can set up in the dashboard settings) and click Lock. Absolute offers a glossary of terms that helps users better understand the progress of the investigation.Ĭlick to EnlargeIf your phone goes missing, locking it remotely is rather easy. After submitting a recover request, you'll receive regular updates regarding the investigation's status. When a device is reported as stolen, Absolute will load it with a packet of information it calls forensic tools, which help guide authorities to your device's location. According to the company, Absolute Software's agents include former detectives and investigators with solid law-enforcement contacts. From there, Absolute Software and LoJack's agents will begin working to find your smartphone and report the suspected criminal to the police. You can then describe the circumstances of the theft and click the Request Recovery button at the bottom of the screen. Then, navigate to the Recover tab in LoJack's Customer Center dashboard, and enter the information included in your police report, including the department name and file number. You can also report your phone or tablet as stolen.Īt the very top of the screen are links to access your other LoJack-equipped devices software settings for changing your pin, contact information and login information and checking your subscription status.Ĭlick to EnlargeShould a thief steal your smartphone or other device, you should first file a report with your local police department. ![]() From here, you can remotely locate your device, lock it, or delete all content or specific file types. Select the device you want to interact with, and you'll be brought to the main dashboard. When you first log in to the Customer Center, you're shown a list of all of the devices you have protected by LoJack. Absolute's Web-based Customer Center dashboard, accessible through any Web browser, lets you remotely access your phone in order to lock, track and delete any information on the device. Of course, if your phone goes missing, the app's interface will be of little use. Lookout's mobile app, on the other hand, lets you back up your photos, contacts and call history perform malware scans and locate other missing devices. You can also perform a test call-in to ensure that LoJack is properly tracking your phone's whereabouts, access the Absolute Customer Center and check the app's Agent Log. On the home screen, you can review basic stats about the software, including the last time it performed a check-in with Absolute Software's servers. When the Lojack for Laptop software next connects to the monitoring center, Data Delete will erase and overwrite all of your files.Click to EnlargeThe LoJack for Mobile Devices Android app isn't much to look at. Log into Absolute’s website (to report your laptop as lost or stolen.Įnter the requested information, and click Data Delete. Note: System Protection is the only option available for Mac OS X. There are three data deletion options from which to choose: Identity Protection (deletes cached browser passwords, cookies, and other files that can be used to steal your identity) Data Protection (deletes files that are likely to contain personal information, plus all files in common user folders such as My Documents) and System Protection (deletes all files except the operating System). LoJack for Laptops is the consumer version of Computrace that offers data deletion only with the $59.99-per-year premium plan. Click Delete Data to erase data remotely. Read and consent to the user service agreement. You’ll be taken to a screen that prompts you to enter your username and password. We recommend using 7 wipes, which provides the most thorough data deletion. You can select 1, 3, or 7 times, but the higher the number, the longer the process takes. Select the number of times that you’d like the data to be overwritten with 1s and 0s to make it unreadable. Input the model number of the computer that you’d like to wipe clean. ![]() Mouse over Data Management in the left-hand column, and click Data Delete. Log in to your Customer Center account (cc.). Even better, because of the daily check by the Computrace Agent at Absolute’s headquarters, the software reinstalls itself even after a system restore, hard drive reformat, or hard drive replacement. ![]() When the Computrace Agent is embedded in the notebook’s BIOS (and you have an active subscription), it utilizes Intel’s anti-theft vPro security technology to locate a missing computer and shut it off. Computrace Data Protection (starting at $34.99 per year) is the corporate version, which includes remote wipe and other asset management tools. Absolute Software’s Computrace family of laptop recovery applications allow users and IT staff to remotely wipe Macs (OS X 10.3 or higher) and PCs (Windows 2000, XP, Vista, 7).
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